OneSite Issue - Internet Explorer 11 Users

If you are having trouble running OneSite right now, it may be because your computer automatically updated to Internet Explorer 11 Preview.  Below is information on how to check to see what version you're running, as well as how to resolve the issue if you are indeed running Internet Explorer 11.  Click the pictures to see larger versions. 

NOTE:  If you don't see the options listed below, you may be running an even older version of Internet Explorer.  If this is the case, please let me know so that I can assist you in getting an updated version.  Be VERY careful, and don't download a browser unless you know what you're doing - it's very easy to get a malicious program into your system if you don't pay close attention to where you're downloading from.

To check to see which version of Internet Explorer you're running:

 
1.     Open an Internet Explorer window

2.     In the top right-hand corner, click the little gear-looking icon, then click on “About

        Internet Explorer.”

3.     A little window will open and tell you which version of Internet Explorer you are

        running.  While you are on that window, uncheck the box that says “Install updates

        Automatically.”  This will prevent future problems.

4.     If you are running Internet Explorer 10, but are still having problems,

        check these settings.  If that doesn't work, please let me know.

How to fix the Internet Explorer issue:

If you are running Internet Explorer 11, here’s how to solve your problem (easy-peasy, lemon squeezy)!

1.     Close out that little box that tells you your Internet Explorer version. 

2.     Go up to the top right-hand corner again, and click the little gear again.  This time,

        when the menu opens, click on "Compatibility View Settings."

3.     In the window that opens, you will see "*.realpage.com" listed as a website to add to

        the list of sites to run in "Compatibility View."  Click "Add," and then click "Close."

OneSite should now run for you. 

If it doesn't, or if you need help, please let me know.