Are You Experiencing OneSite Issues?

If you are experiencing issues using OneSite this week, here's why (from our OneSite logon page):

 OneSite ProductsOn December 9th, Microsoft released a security update for Internet Explorer (MS14-080) which introduced instability issues with a number of internet applications, including OneSite. Microsoft has not publicly confirmed awareness of the issue but RealPage has confirmed a roll-back of the update resolves the issues that have been reported to us. Any customers that have installed the MS14-080 update are likely to experience accessibility issues within OneSite. We will continue to work directly with Microsoft to resolve this issue and will post updates as we receive them. Please refer to Microsoft’s knowledgebase article for a description of the MS14-080 patch and its implications: https://technet.microsoft.com/library/security/ms14-080

If you're thinking "What the heck did I just read??" you're probably not alone.  Allow me to translate.  One of the updates to Microsoft Windows was a security update to Internet Explorer.  Most of you probably have Windows updating automatically, so it was probably installed and you didn't notice.  That update, however, is resulting in some glitches within OneSite. 

Before we begin -  IF YOU ARE NOT EXPERIENCING TROUBLE ACCESSING FUNCTIONS IN ONESITE, DO NOT CHANGE ANYTHING.

If you are having issues, however, you need to uninstall the update that caused the issue.  The instructions and screenshots below are based on Windows 7; if you are using a different operating system, your system may be slightly different.  If you need assistance, please email your RM or Pam (please email rather than call, as we may have several people needing assistance, and it will be easier for us to work through the list).  

Here's how to fix this issue (click on the pictures for a larger view):

1.  First, click on the "Start" button over there in the lower left-hand corner of your Desktop.

2.  Next, click on "Control Panel."

3.  Next, click "Uninstall a Program"

4.  Now, click "View Installed Updates"

5.  Now, you'll need to look for the file we're going to uninstall.  Under the "Microsoft Windows" heading, look for KB3008923.  It will have an install date on or around 12/09/2014.  

6.  Once you find that file, right-click on the name, and click "Uninstall"

7.  You will be prompted to confirm that you're sure that you want to uninstall.  Click "Yes."

8.  From here, you will need to restart your computer.  OneSite should be fully functional after that.