Central Voice Answering Service Down

Central Voice, which provides the answering service for most EHM / CHM sites, is based out of New Jersey.  Like a large part of New Jersey, that means that they are not operational at this time.

This means that if your site uses Central Voice, you do not have an answering service until further notice.  Please notify residents that the service is down until they are notified otherwise, and make sure that they have contact information that includes:

• Appropriate Site Staff (Superintendent / Maintenance staff / Administrator)
• Regional Manager 
• Assistant Director of Property Management (Pam)
• Director of Property Management (Tammy)

Please also advise them that those numbers should be reached in case of a building issue - for medical emergencies, the first call should always be to 911.  A courtesy call can be made to appropriate site staff if that is possible - but only after the medical emergency has been taken care of.